Case Study
Sinch
“With support from Ramp Interactive, Sinch was able to offer global RCS termination, and lead the market in consumer reach, with double-digit ROI for our Enterprise customers”
- Jon Campbell, Senior Product Director at Sinch
- Jon Campbell, Senior Product Director at Sinch
Services Provided:
- Product Management
- Consultancy
- Technical Documentation
- Development
- Public Speaking
Objectives:
- Provide Global Product Management to Sinch Messaging team
- Create comprehensive developer documentation for channels like RCS
- Support 3rd party channel integration with 3rd party cloud platforms
- Provide technical support to sales teams
- Development of Sinch Zapier integration for 3rd party application integration
Outcomes:
Rich Communication Services (RCS) Product Development:- Product Management lead for Sinch's RCS development team.
- Taking the product from alpha to beta, with full product development compliance
- Delivering comprehensive developer documentation for RCS
- Integration with 3rd party marketing automation platforms
- Support and testing through the integration process with global teams
- Zapier App development allow Sinch customers easy integration to Conversation API
- Sales support with go-to-marketplanning and technical sales guidance
Tim Heyes, co-founder of Ramp Interactive, represented Sinch at the MEF events, allowing Sinch to showcase their thought leadership.
